IBM is hiring Entry Level Technical Support Professional: It is great opportunity for applicants looking for IBM Technical Support Professional Jobs.
Interested candidates can apply for the recruitment drive of IBM and register through the given link. The detailed eligibility criteria and the application process of IBM are given below.
Here, you will get the information about the recruitment of IBM Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for IBM Off Campus drive Technical Support Professional Job opening at the Haryana location.
Job Summary of IBM Jobs & Careers Hiring for Technical Support Professional:
Name of Company: IBM
Location: Haryana
Profile: Technical Support Professional
IBM Technical Support Professional Recruitment Drive-Details:
Your Role and Responsibilities
Role:-
As a Remote Technical Support you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever
Responsibilities
- This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.
- Provides technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills.
- Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
- Communicates action plans to the client or IBM representative as appropriate.
- Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team.
- Contributes to department attainment of organizational objectives and high client satisfaction.
- The employee focuses on individual/team/department/ operational objectives.
Required Technical and Professional Expertise
- Environment: Professional knowledge related to incumbent’s department or function.
- Communication/Negotiation: Engaged as an independent professional.
- Ability to articulate and compare alternatives approaches.
- Negotiate with specified objectives.
- Problem Solving: Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems.
- Independently generates solutions, based on analytical skills & business knowledge.
- Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments solutions.
- Contribution/Leadership: Works on special projects, or leads small teams, or manages routine
- technical/ operational activities or departments (national or international).
- Understands departmental mission and vision.
- Provides advice in technical/operational domain of specialization
- Generally, controls own work priorities and methods requiring trade offs
- Impact on Business/Scope: Accountable for individual or team, or department results, and for the impact of the results on functional activities.
- Participates in overall departmental program planning.
- May have budgetary responsibility.
- Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact Immediate costs or expenses.
Preferred Technical and Professional Expertise
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
This notification is for the recruitment of Technical Support Professional from IBM. You can apply through the given link for the profile of the Technical Support Professional.
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How to apply IBM Off Campus Recruitment Drive for the role of Technical Support Professional?
Apply Link/Registration Link of IBM Job & Careers at the Haryana location & for More Details: Click Here