IBM Invites application for Technical Support Engineer: It is great opportunity for applicants, who are looking for IBM Technical Support Engineer in Ahmedabad location.
Interested applicants can apply for the recruitment drive of IBM Technical Support Engineer and register through the given below link. The detailed eligibility criteria and the application process of IBM Technical Support Engineer details are given below.
Here, you will get the information about the recruitment of IBM Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for IBM Technical Support Engineer opening in Ahmedabad location.
Job Summary of IBM Jobs & Careers Hiring for Technical Support Engineer:
Name of Company: IBM
Location: Ahmedabad
Profile: Technical Support Engineer
Read More: Microsoft Careers invites applications for Research Intern
IBM Technical Support Engineer Recruitment Drive-Details:
Your Role and Responsibilities
Our Maximo Support team is looking for you to join us as a Technical Support Engineer in the Ahmedabad, India office.
This position provides the opportunity to work in a high-growth area in the IBM Software – AI Applications organization. The successful candidate will work with our world-class Maximo Enterprise Asset Management and Maximo Application Suite, providing remote debugging and resolution to our clients worldwide, with a focus on the Americas.
The role provides technical support assistance directly (remote sessions/phone/ live chat / cognitive support platform) to clients, using problem determination and analytical skills. We use technical and negotiations skills in collaboration with other (support) organizations to prioritize and work problems to resolution. You will be involved in the following:
- Own customer relationships and technical solutions on large scale enterprise environments
- You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
- Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
- Collaborate with other support and development teams to find a solution.
- Communicate with the client regularly and keep them updated on the status and progress.
- Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
This job might be for you if:
- You like a buzzing environment with some 100 different things coming your way.
- You are excited to learn about new technologies and products, as well as develop deep skills
- Juggling priorities and coordinating workload with your peers come easy to you and you are patient, level-headed, and cool under pressure.
- You are motivated and driven and you enjoy solving problems.
- You think on your feet and volunteer for new challenges without waiting to be asked.
- You value the work in the team and you like helping people.
- You communicate clearly, have fun connecting with our customers via video conference calls, online chats, emails, or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.
Required Technical and Professional Expertise
- 2-5 years of relevant experience.
- A passion for customer support
- Customer service skills with emphasis on written, verbal, and listening communication skills.
- Communication skills are key. Ability to manage multiple customer situations concurrently being able to prioritize appropriately – providing timely and accurate responses to customer inquiries.
Preferred Technical and Professional Expertise
- Programming Languages: Java, Python
- Other: HTML, CSS, JavaScript
- Database Servers: Oracle, IBM DB2, MS-SQL Server
- Application Servers: IBM WebSphere, Oracle WebLogic
- Networking: LDAP, TCP/IP, SMTP, POP3, IMAP
- Operating Systems: Windows, Linux, MacOS
This notification is for the recruitment of Technical Support Engineer from IBM. You can apply through the given link for the profile of the Technical Support Engineer.
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How to apply IBM Recruitment Drive for the role of Technical Support Engineer?
Apply Link/Registration Link of IBM Job & Careers & for More Details: Click Here