IBM hiring Technical Support Associate: IBM Off Campus 2021 Drive is a great opportunity for applicants looking for IBM Technical Support Associate Jobs. IBM inviting Bachelor’s Degree applicants for IBM off Campus Drive.
Interested candidates can apply for the recruitment drive of IBM Off Campus 2021 and register through the given link. The detailed eligibility criteria and the application process of IBM are given below.
Here, you will get the information about the recruitment of IBM hiring Technical Support Associate such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for IBM Off Campus drive 2021 Technical Support Associate Job opening at the Bangalore location.
Job Summary of IBM hiring Technical Support Associate:
Company Name: IBM
Qualification: Bachelor’s Degree
Job Profile: Technical Support Associate
Job Location of IBM: Bangalore
Experience: 0-2 Years
Amdocs Off Campus 2021 Drive, 2020 Batch Fresher Job
Job Description of IBM Recruitment Drive 2021:
Your Role and Responsibilities
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.
We wish you great success in your career and encourage you to bring your best self to work with IBM.
Required Technical and Professional Expertise
Minimum 0-2 years of experience in IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise
- Ability to work well in a fast-paced environment
- Awareness of basic networking concepts and technologies.
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in shifts as needed
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
This notification is for the recruitment of Technical Support Associate from IBM Off Campus Drive 2021. You can apply through the given link for the profile of the Technical Support Associate.
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted.
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