IBM Off Campus Recruitment Drive 2023: IBM Careers & Job Opportunity for the position of Technical Support Engineer-Storage Hardware at the Pune location.
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Candidates are advised to read all the details carefully before making online application for IBM Technical Support Engineer-Storage Hardware Job Opening at Pune location.
Job Description of IBM Recruitment Drive 2023
Qualification: Engineering Graduate, ideally in Information Technology or Computer Science
Job Profile: Technical Support Engineer-Storage Hardware
Experience Required: Entry Level 1-2+ Years
Job Location: Pune
IBM Technical Support Engineer-Storage Hardware Hiring 2023:
Responsibilities:
- Engage on cases effectively in a timely manner working as part of a Global 24X7 team
- Provide remote troubleshooting and analysis assistance for hardware/software failures, installation, usage and configuration questions via multiple pathways including Live Chat, Call back and Call Home models
- Utilize strong problem determination skills to diagnose issues, identify resolution and communicate action plans
- Respond to escalated customer calls, complaints, questions and queries
- Responsible to interpret error logs, dump files, system traces, and identify failing components
- Recommend and implement new technology or improvements to existing technical support tools, procedures and processes
- Collaborate with development support, other technical support team and business units to provide seamless problem resolution
- Create new knowledge content in response to new problem discovery
- The job might require flexible schedule to ensure 24×7 support operations or on-call coverage (as applicable)
Required Technical and Professional Expertise
- Engineering Graduate, ideally in Information Technology or Computer Science
- At least 2 years experience working in the area of customer support
- Experience on installation, logical configuration and troubleshooting of IBM /EMC/Hitachi/NetApp Storage products
- Skills on Brocade / Cisco SAN switches
- Skills on IBM/Quantum/HP/Dell Tape libraries
- Experience on connecting/configuring AIX/Solaris/Linux/Windows hosts to various storage products
- Log collection and analysis on storage products
- Performance analysis and addressing performance issues
- Excellent customer facing and communication skills
- Fluency in English – both verbal and written
- Willingness to work during alternative time zone shift.
Preferred Personal skills:
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
Preferred Technical and Professional Expertise
- At least 1-year experience working as a technical support engineer
- Advanced knowledge, experience and/or certified with IBM Hardware and Software products
- Advanced knowledge, experience and/or certified with Servers, VMware, Citrix or Cisco enterprise products
- Advanced knowledge, experience in OS (Windows, Linux, AIX), SAN and Network
This notification is for the recruitment of Technical Support Engineer-Storage Hardware from IBM. You can apply through the given link for the profile of the Technical Support Engineer-Storage Hardware.
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How to apply IBM Off Campus Recruitment Drive for the role of Technical Support Engineer-Storage Hardware?
Apply Link/Registration Link of IBM Jobs and Careers at Pune location & for More Details: Click Here