IBM Careers India Fresher & Experience Recruitment Drive: IBM is hiring for the profile of Technical Support Engineer at Ahmedabad location.
Interested applicants can apply for the recruitment drive of IBM Technical Support Engineer and register through the given below link. The detailed eligibility criteria and the application process of IBM Technical Support Engineer details are given below.
Here, you will get the information about the recruitment of IBM Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher & Experience Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
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Overview of IBM Jobs & Careers Hiring for Technical Support Engineer:
Name of Company: IBM
Qualification: Bachelor’s Degree/Master’s Degree
Experience: Fresher & Experience
Job Location: Ahmedabad
Pepsico Careers Fresher Off Campus Recruitment Drive, Check the eligibility criteria
IBM India Recruitment Drive for Technical Support Engineer:
Your Role and Responsibilities
This position provides the opportunity to work in a high growth area in the IBM Sustainability Software Organization. The successful candidate will work with our world class Maximo Enterprise Asset Management and Maximo Application Suite products, providing remote debugging and resolution to our clients world-wide, with focus on Europe, Middle East and Africa.
The role provides technical support assistance directly (remote sessions / phone/ live chat / cognitive support platform) to clients, using problem determination and analytical skills. We use technical and negotiations skills in collaboration with other (support) organizations to prioritize and work problems to resolution. You will be involved in the following:
- Own customer relationships and technical solutions on large scale enterprise environments
- You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
- Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
- Collaborate with other support and development teams to find a solution.
- Communicate with the client regularly and keep them updated of the status and progress.
- Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
The team takes pride in the success of our clients. We jump on remote session, join conference calls, work on cases and yes, we constantly adapt our ways to our clients’ expectation: This is the way how we surprise and deliver an exceptional support experience.
- You like a buzzing environment with some 100 different things coming your way.
- You are excited to learn about new technologies and products, as well as develop deep skills
- Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
- You are motivated and driven and you enjoy solving problems.
- You think on your feet and volunteer for new challenges without waiting to be asked.
- You value the work in the team and you like helping people.
- You communicate clearly, have fun connecting with our customers via video conference calls, online chats, emails or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Required Technical and Professional Expertise
- 0-3 years of experience required
- Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
- Self-motivated towards meeting agreed goals.
- Good or Basic understanding / knowledge of Cloud technologies (Red Hat OpenShift / Kubernetes / Docker etc) and Databases, including MongoDB, DB2, Oracle, SQL Server.
Preferred Technical and Professional Experience
- You would make a great addition to our team if you have great skills in some of the following (and maybe even experience in supporting)
- Windows and Linux/Unix operating systems
- Java, Ansible
- Mobile Technologies
- Maximo Application Suite / Maximo Asset Management
- Understanding of the application development projects.
- Working knowledge or understanding of web technologies and/or data analytics.
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How to apply for IBM Technical Support Engineer Recruitment Drive?
Apply Link/Registration Link of IBM recruitment drive: Click Here