IBM Careers India Fresher & Experience Recruitment Drive: IBM is hiring for the profile of Aviation Support Engineer at Ahmedabad location.
Interested applicants can apply for the recruitment drive of IBM Aviation Support Engineer and register through the given below link. The detailed eligibility criteria and the application process of IBM Aviation Support Engineer details are given below.
Here, you will get the information about the recruitment of IBM Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher & Experience Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for IBM Aviation Support Engineer opening in Ahmedabad location.
Overview of IBM Jobs & Careers Hiring for Aviation Support Engineer:
Name of Company: IBM
Qualification: Bachelor’s Degree
Experience: Fresher & Experience
Job Location: Ahmedabad
PayPal Careers India Fresher Recruitment Drive: Software Engineer 1
IBM India Recruitment Drive for Aviation Support Engineer:
Your Role and Responsibilities
This position provides the opportunity to work in a high growth area in the Sustainability Software organization on the Environmental Intelligence Suite and the IBM Weather Business Solutions Aviation product family of software by providing remote debugging and resolution to customer issues. Product Support is vital for IBM customer to use and leverage IBM software to solve their business problems. It aims to bring problem resolution closer to the customer and ensure a common, efficient, and streamlined process. The role provides technical support assistance directly (phone/electronically) to customer using problem determination and technical analytical skills. Will use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution. You will develop, document, and communicate action plans to customers and IBM teams as appropriate. Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes. Participate in department objectives such as building the knowledge base (writing technical tips), improving serviceability, and contributing to high customer satisfaction in addition to a familiarity to weather and aviation terminology.
Required Technical and Professional Expertise
- Technical Support Professional will provide customer support to facilitate the delivery of products and internet-delivered services to clients.
- Will provide technical and application support on Environmental Intelligence Suite and the IBM Weather Business Solutions Aviation product family of software facilitate installation of applications.
- Customer support objectives and achieve on-going business objectives.
- 0-2 years of experience
- Provide telephone/email/ technical support to customers using TWC weather decision support to include problem qualification, fault isolation, problem determination and problem resolution of system and applications problems
- Provide end users with application help and support
- Open cases to implement repair of identified software failures and track to closure
- Provide application support of software applications
- Remotely support customer on use of product, troubleshooting skills to determine root cause of customer issue
- Enter all call and problem activity into Call Tracking System through to problem resolution
- Escalate in a timely fashion all qualified system and applications issues that cannot be resolved within the Help Desk and track to c+C49
Preferred Technical and Professional Expertise
- Knowledge of aviation workings such as flight plan filing and flight tracking
- Knowledge of aviation weather
- Understanding of basic networks such as a broadband home network or basic LAN networking
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How to apply for IBM Aviation Support Engineer Recruitment Drive?
Apply Link/Registration Link of IBM recruitment drive: Click Here