IBM Careers Entry Level Job notification for Technical Support Executive: IBM Careers & Job Opportunity for the position of Technical Support Executive at the Bangalore location. You should have 0-1 Years of experience.
Here, Job Seekers will get the details about the recruitment of IBM Technical Support Executive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for IBM Technical Support Executive Job Opening at Bangalore location.
IBM Jobs & Careers 2021 Freshers hiring for Technical Support Executive-Overview:
| Qualifications: | Bachelor’s Degree |
| Job Profile: | Technical Support Executive |
| Experience Required: | 0- 1 Year |
| Job Location: | Bangalore |
| Join YouTube Channel for More Update: | Click Here |
IBM 2021 Freshers & Experience Recruitment Drive-Details:
Your Role and Responsibilities
Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
Required Technical and Professional Expertise
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable
Preferred Technical and Professional Expertise
- Excellent English language Skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain higher workload
- Professional and articulate
- Effective communicator; able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
This notification is for the recruitment of Technical Support Executive from IBM. You can apply through the given link for the profile of the Technical Support Executive.
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How to apply IBM Off Campus Recruitment Drive 2021 for the role of Technical Support Executive?
Apply Link/Registration Link of IBM Entry Level Freshers & Experience Jobs and Careers at Bangalore location & for More Details: Click Here