HP Job Post for Technical Support Representative: HP Careers & Job Opportunity for the position of Technical Support Representative at the Bangalore location.
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Overview of HP Careers 2021 hiring Technical Support Representative:
Qualifications: High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Job Profile: Technical Support Representative
Experience Required: 6 months to 1 year
Job Location: Bangalore
Job Description of HP Job Post for Technical Support Representative:
Responsibilities:
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.
Education and Experience Required:
- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
This notification is for the recruitment of Technical Support Representative from HP. You can apply through the given link for the profile of the Technical Support Representative.
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How to apply HP Off Campus Recruitment Drive 2021 for the role of Technical Support Representative?
Apply Link/Registration Link of HP Jobs and Careers at Bangalore location & for More Details: Click Here