HP is hiring for the role of Quality & Service Experience Manager for First Level University Degree or equivalent combination of education and experience. Candidate should have 3 -5 years of relevant industry experience. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of HP:
Qualification: First Level University Degree or equivalent combination of education and experience
Job Profile: Quality & Service Experience Manager
Experience Required: 3 -5 years relevant industry experience
Location: Bangalore, Karnataka, India
Employment Type: Full-Time
Job Function: Quality Assurance
Roles & Responsibilities:
- Develops and nurtures APJ Priority Services deliverables and build relationships with the customer
- Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
- Understands customer at local, country, region & Worldwide (WW) level to analyze Quality & Service delivery requirements & contribute to customer strategic business plan
- Develops strategies and processes with the customer in areas such as Quality & Service performance metrics and measure, escalation change management and communication.
- Principal contact for operational & tactical issues representing product quality and service delivery matters at an account level, manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Knowledge & Skills:
- Ability to build & manage strong customer relationship at the senior level
- Strong influence & negotiation skill
- Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
- Applies appropriate knowledge and methods to analyze & resolve complex Quality issues
- Ability to proactively & effectively manage risk on medium to high-risk projects
- Develops & consistently applies Quality & Continuous Improvement Plans
- Crisis & Conflict Management skills
Education & Experience:
- First Level University Degree or equivalent combination of education and experience.
- 3 -5 years relevant industry experience.
- ITIL/ITSM knowledge.
How to Apply HP for the role of Quality & Quality Experience Manager?
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