HDFC Bank Off Campus Freshers & Experience Recruitment 2023: HDFC Bank Careers & Job Opportunity for the position of Virtual Relationship Banking Commercial Banking at the Mumbai location.
Here, Job Seekers will get the details about the recruitment of HDFC Bank recruitment Drive such as Job Profile, Job location, Freshers & Experience & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for HDFC Bank Virtual Relationship Banking Commercial Banking Job Opening at Mumbai location.
Overview of HDFC Bank Off Campus Freshers & Experience Recruitment 2023:
Job Profile: Virtual Relationship Banking Commercial Banking
Experience Required: Freshers & Experience
Job Location: Mumbai
HDFC Bank Off Campus Freshers & Experience Recruitment 2023:
Time and Venue
10th August , 10.00 AM – 2.00 PM
A wing, 1st Floor Trade Star Bldg, Andheri – Kurla Rd, Bhim Nagar, Andheri East, Mumbai, Maharashtra 400059
Contact – Noel Dsouza
Job description
Role & responsibilities
- ENGAGEMENT
- Manage the assigned/given set of client/base in the portfolio/allocation and ensure productivity.
- Timely engagement with customers to improve the productivity and business numbers.
- Contact the clients within stipulated TAT, Cross selling to customers bases opportunity sizing and understanding the segment / ecosystem of their businesses/work.
- MEET ASSIGNED BUSINESS DELIVERY TARGETS
- Work efficiently on given portfolio/base & meet the assigned targets of selling EEG products, Liabilities, Cards, Assets and all other products which are available for sourcing.
- Meet Productivity norms assigned for the Portfolios.
- Offering right product to right customers basis requirement analysis & fitment.
- The business mapping or the productivity of the staff will be measured basis the base/portfolio allocation to Virtual-RM.
- Increase business, market share, and cross-sell of bank’s products.
- To increase profitability of EEG & Virtual-RM Channel from the given base
- MEET ASSIGNED QUALITATIVE TARGETS
- Correct capture of customer interaction by tagging in Dialer & CRM.
- Effective interaction or communication with the customer.
- Work on the feedback shared by the supervisor/unit manager/training manager on the quality of Call experience.
- Ensure all tele-calling and product regulatory compliance are adhered to. All guidelines on floor discipline, dialer hygiene parameters need to be followed.
- No mis-selling – Ensure complete and correct information is shared with the customer.
- Ensuring sales is completed adhering to all product guidelines. Ensure minimal rejects, FTNRs, escalation/complaint and cancellations.
- End to end follow up on leads/appointments for better conversion.
- Use tailor-made scripts & narrative for fetching the desired outcomes.
- Meet all the regulatory requirements of certifications IRDA, NISM etc.
- Adhering to hygiene parameters like timely login at Dialer, TOS, AHT, AUX, no# of calls made, following call quality parameters/scripts/narratives, being compliant to bank’s guidelines/protocols/policies etc.
- CONSTANT LIASIONING AND MANAGING CROSS FUNCTIONAL CHANNELS
- Working with all product groups to ensure maximum productivity
- Ensure constant liasioning with EEG, RBB, Assets, Liabilities, Cards, Payments teams for business growth.
- Constant liasioning with EEG Business channel and product team for support.
Preferred candidate profile
Educational Qualifications
Key Skills
- Graduation / Post-Graduation:
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Customer handling skills
- Communication skills
- Convincing Skills
- Conversation Skills
- Selling Skills
- Well versed with Microsoft Excel
- Multilingual
Experience Required
- Fresh Graduate or preferably experienced in BFSI, BPO Industry
This notification is for the recruitment of Virtual Relationship Banking Commercial Banking from HDFC Bank. You can apply through the given link for the profile of the Virtual Relationship Banking Commercial Banking.
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How to apply HDFC Bank Vacancy for the role of Virtual Relationship Banking Commercial Banking?
HDFC Bank Off Campus Freshers & Experience Recruitment 2023: Click Here