Posted by HCLTech Off Campus Recruitment Drive 2025: HCLTech Careers & Job Opportunity for the position of Graduate Trainee at the Chennai location.
Here, Job Seekers will get the details about the recruitment of HCLTech off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for HCLTech Graduate Trainee Job Opening at Chennai location.
HCLTech Off Campus Freshers Recruitment Drive 2025:
| Company Name: | HCLTech |
| Job Profile: | Graduate Trainee |
| Required: | Freshers & Experience |
| Job Location: | Chennai |
| Last date to apply: | ASAP |
Who is eligible for HCLTech 2025?
All graduates (Minimum 60 % is must for 10th, 12th, and Graduation)
What is the salary of HCLTech?
HCLTech does not mentioned the salary for the required profile. You will get all salary details after selection.
What is the last date to apply for HCLTech?
The last date is to attend the walk-in drive is 8th March 2025 in the notification link so apply as soon as possible.
Job Title / Designation: Graduate Trainee
Role: Global Service desk
Shift: 24*7
Job Location: Chennai/Madurai
Experience Fresher to 06 Months – (Looking for immediate joiner)
Education: All graduates (Minimum 60 % is must for 10th, 12th, and Graduation)
Batch: 2022, 2023, 2024
Job Purpose
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
- Route problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in ongoing training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations
- Performing User, Privileged and Supplier Access Reviews (Governance)
- Enable users to work more efficiently and effectively with IT solutions
- Be willing to participate in on-the-job training designed to enhance skills and support capabilities
Skill Set Required
- Good Communication Skills
- Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
- Should have knowledge of Windows Operating systems
- Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007
- Readiness to demonstrate a proactive attitude
Walk-in Drive Date: 08-Mar-2025 @ 09.30 AM to 03.00 PM
Drive Location: Chennai
Venue:
HCL Tech
SEZ caf -2nd Floor
No: 38, 602/3, Medavakkam High Road,
Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119
This notification is for the recruitment of Graduate Trainee from HCLTech . You can apply through the given link for the profile of the Associate Graduate Trainee.
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How to apply HCLTech Off Campus Recruitment Drive for 2025?
Registration Form Link of HCLTech 2025 Freshers Hiring: Click Here