HCL Off Campus Recruitment Drive 2024: HCL Careers & Job Opportunity for the position of Service Desk at the Noida location.
Here, Job Seekers will get the details about the recruitment of HCL off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for HCL Service Desk Job Opening at Noida location.
Overview of HCL Off Campus Drive 2024:
| Company Name: | HCL |
| Job Profile: | Service Desk |
| Required: | Freshers & Experience |
| Job Location: | Noida |
| Last date to apply: | ASAP |
HCL Off Campus 2024 Drive:
Job description
Greetings from HCLTech ! Hope you are staying safe and healthy!
HCLTech is organizing a walk-in recruitment drive on February 26th. Please find the company profile and other relevant details below.
Company profile
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Drive Details :
Date: Monday, 26th Feb’24
Time: 10:00 a.m. to 1:00 p.m.
Venue: HCL IT CITY, Lucknow
Address: Gate No. 1, SDC 01 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.
Position: Service desk + Networking
Experience: 6 Months to 3 years
Job Location: Lucknow
Qualification: Any graduate
Job description and requirements :
Must have excellent communication skills.
Should have experience in technical support along with networking.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users •
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training procedures.
Participate in on-going training and departmental development.
Routine maintenance updates with other IT staff and business units.
Provide all required documentation including standards, configurations and diagrams.
Provide knowledge transfer of EUC operations
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
*Applicants who have attended previous recruitment drives and those who are not meeting the eligibility criteria, will not be entertained.
*Please walk in only if you belong to Lucknow or nearby areas with relevant experience as per above job requirements.
This notification is for the recruitment of Service Desk from HCL. You can apply through the given link for the profile of the Service Desk.
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How to apply HCL Off Campus Recruitment Drive for 2024?
Apply Link HCL Off Campus 2024 Job: Click Here