HCL Careers Recruitment for Associate Engineer Product Support: It is great opportunity for applicants, who are looking for HCL Associate Engineer Product Support in Noida location.
Interested applicants can apply for the recruitment drive of HCL Associate Engineer Product Support and register through the given below link. The detailed eligibility criteria and the application process of HCL Associate Engineer Product Support details are given below.
Here, you will get the information about the recruitment of HCL Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for HCL Associate Engineer Product Support opening in Noida location.
Job Summary of HCL Jobs & Careers Hiring for Associate Engineer Product Support:
Name of Company: HCL
Location: Noida
Profile: Associate Engineer Product Support
HCL Latest Fresher Job notification for B Tech, BCA students: Apply before the link expired
HCL Associate Engineer Product Support Recruitment Drive-Details:
JOB DESCRIPTION:
Responsible for validating the information provided by Sales team in the CRM Tools
Filling correct inofrmation on the ASR as per Telco’s requirements
Sending the ASR to different LECs post verifying all pre-requirements
Chasing LECs for real time status updates
Calling LECs and driving completion on the pending orders
Responsible to maintain LEC intervals & SLAs
Complete rework activity and manage improvements in all exit criteria
Sharing real time updates with Sales & LEC POCs using CRM Tools
Maintaining and exceeding SLA’s
Compliance on % Met CCD
Compliance on % Met short interval
Compliance on Failure to open Testing event that results in missed activation
Maintaining Quality standards and meet Quality EFQ & AQS Targets
Compliance to company/client data security and process policies
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To clearly understand the Ticket raised in CRM and document the requirements
- To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error
- Improving skill level through Self development or nominating training programs Skill reverification Tests
- DFP (Desktop for Publishers) tool Technical support with HTML, Java Script and CSS
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How to apply HCL Recruitment Drive for the role of Associate Engineer Product Support?
Apply Link/Registration Link of HCL Job & Careers & for More Details: Click Here