Google BE/B.TECH/BCA/BSc hiring for Tech Generalist Associate: It is great opportunity for applicants, who are looking for Google Tech Generalist Associate in Bangalore location.
Interested applicants can apply for the recruitment drive of Google Tech Generalist Associate and register through the given below link. The detailed eligibility criteria and the application process of Google Tech Generalist Associate details are given below.
Here, you will get the information about the recruitment of Google Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Google Tech Generalist Associate opening in Bangalore location.
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Job Summary of Google Jobs & Careers Hiring for Tech Generalist Associate:
| Name of Company: | |
| Location: | Bangalore |
| Profile: | Tech Generalist Associate |
| Join Whatsapp Fresher Off Campus Job Update | Click Here |
Google Tech Generalist Associate Recruitment Drive-Details:
As the Tech Generalist Associate, you will be expected to provide excellent customer service by answering questions and resolving issues related to Google products. Your role would need you to provide support on inbound chats/calls/emails from the customers. In case of requirement, you would need to contact the customer(s) with the pending resolution over call/email.
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Position Responsibilities
- Maintaining a positive and professional attitude towards customers
- Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
- Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
- Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them.
- Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- ● Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Minimum Qualifications
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Preferred Qualifications
- Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
This notification is for the recruitment of Tech Generalist Associate from Google. You can apply through the given link for the profile of the Tech Generalist Associate.
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How to apply Google Recruitment Drive for the role of Tech Generalist Associate?
| Apply Link/Registration Link of Google Job & Careers & for More Details: | Click Here |
| Join Whatsapp Fresher Off Campus Job Update | Click Here |