Genpact Off Campus Recruitment Drive 2024: Genpact Careers & Job Opportunity for the position of Process Associate Chat Operations at the Gurugram location.
Here, Job Seekers will get the details about the recruitment of Genpact off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Genpact Process Associate Chat Operations Job Opening at Gurugram location.
Overview of Genpact Off Campus Drive 2024:
| Company Name: | Genpact |
| Job Profile: | Process Associate Chat Operations |
| Required: | Freshers & Experience |
| Job Location: | Gurugram |
| Last date to apply: | ASAP |
Genpact Off Campus 2024 Drive:
Responsibilities
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
- Domain Experience: BFSI
- Channel Experience: Voice (International Voice Process)
- Work Experience: Relevant experience in International Voice process
- Communication & Comprehension Competencies: Versant Level 5 (58+) – during times of rapid hiring requirements, scores of 55-57 will be considered.
- Typing Speed: >25 WPM
- Shift: Rotational shifts
- Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with Members.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
- Effectively guide Members to navigate online tools and applications to enable uploading of documents.
- Adhere to all policies and procedures while showcasing Member centric servicing ethos.
- Ensure high quality service delivery in a 24/7 environment.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Qualifications we seek in you!
Minimum Qualifications
- Graduate/Bachelor’s Degree preferred
- Comfortable working in a 24/7 work Environment with Rotational shifts.
- Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
This notification is for the recruitment of Process Associate Chat Operations from Genpact. You can apply through the given link for the profile of the Process Associate Chat Operations.
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How to apply Genpact Off Campus Recruitment Drive for 2024?
Apply Link Genpact Off Campus 2024 Job: Click Here