Genesys Careers India Off Campus Recruitment Drive 2023: It is good opportunity for applicants or Job Seekers, who are looking for the profile of Associate Consultant in Chennai/Hyderabad, India. This is Entry Level Associate Consultant Job Opportunity for Bachelor Degree.
Interested or Eligible Job Seekers or applicants can apply for the off campus recruitment drive of Genesys Associate Consultant in Chennai/Hyderabad and register through the given below link. The detailed eligibility criteria and the application process of Genesys Entry Level Associate Consultant details are given below.
Here, you will get the required job related information about the recruitment of Genesys Off Campus Recruitment Drive such as Name of Company, Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers or applicants are advised to read all the details before making online registration for Genesys Entry Level Associate Consultant opening at the Chennai/Hyderabad location.
Job Summary of Genesys Jobs & Careers Hiring for Associate Consultant:
Company: Genesys
Job Location: Chennai/Hyderabad
Job Profile: Associate Consultant
Job Type: Full-Time
Genesys Associate Consultant Off Campus Recruitment Drive-Details:
Summary of the Position:
As part of the Genesys Cloud Team, the Associate PS Consultant will be responsible for troubleshooting, resolution, and communication of customer issues reported by Genesys customers in Genesys Cloud contact center environment. The consultant must be able to manage customer issues with the highest degree of customer satisfaction.
As such, the Associate PS Consultant may be required to work in various shifts to ensure availability to our customers.
Responsibilities:
In this role, the primary responsibilities will include (but are not limited to):
< >Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult natureTo be the escalation support interface with customers and to ensure that the company is always represented in the most positive mannerMaintain the customer incident tracking system (Salesforce) with regular updates and resolution details. Information to include symptoms, diagnosis, actions, and all relevant data.To interface with SMEs, where the problem cannot be resolved at a frontline support levelResponsible for MACD level changes in Genesys Cloud environment (configuration and applications)Provide timely progress reports on the reported issues to the appropriate Project Managers/Managers or any other internal teams and senior members of technical staff.Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage outside of standard business hours.
Experience / Job Requirements:
< >A degree in computer science, IT, or the equivalent or equivalent professional technical experience
0-1 years’ experience working in Genesys contact centre environment as support engineer
>Application development experience in IVR, Routing, Chat, Email, Outbound Campaigns in any Genesys development tool
>Integration experience with REST-style web services, HTTP, HTTP serversWorking knowledge on Microsoft Visio
This notification is for the off campus recruitment of Associate Consultant from Genesys. You can apply through the given link for the role of the Associate Consultant.
Important Note: Do read all the instructions and requirements carefully to apply for the job. All the communications from the company will be on your registered Email ID. Keep checking your emailbox for the next round details once CV is shortlisted.
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How to apply Genesys Off Campus Recruitment Drive for the role of Associate Consultant?
Genesys Job: Click Here