GE is hiring for the role of Virtual Assistant/Chatbot-Project Manager in Bengaluru, Karnataka, India. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of GE:
Location: Bengaluru, Karnataka, India
Employment Type: Full-Time
Job Profile: Virtual Assistant/Chatbot-Project Manager
Job Function: Human Resource
Industries: Electrical/Electronics Manufacturing, Logistics and Supply Chain, Mechanical or Industrial Engineering
Role Summary:
Are you passionate about building chatbots, coaching teams and Project management?
This could be the role for you!
As Project Leader for our chatbots/Virtual Asstt, you will manage the concurrent development of various bots to address needs of employees in different regions, product and services. You will understand user requirements, scope skills/intents, track development and training of chatbots.
Essential Responsibilities:
Come , join our team as we drive a differentiated employee experience by making our channels & service experience systems more intelligent, cost-efficient and self-sufficient to address the varying needs of our personas. Partner with our technology and regional leaders, build user-friendly chatbots/virtual assistants! Channels are the mediums through which we understand our employees needs and serve them. And here is an opportunity to manage the development of chatbots/virtual assistants.
- Continuously learn the needs of our key personas, existing products and services in People Operations
- Lead the design and development of multiple chatbots/virtual assistant for People Operations globally
- Implement a VA architecture that is scalable across multiple products, regions and services offered by People Operations, in partnership with our digital team.
- Understand services that could be addressed with chatbots and scope the chatbots, in partnership with service delivery leaders
- Leverage data science teams to understand queries that go into Tier 1 team and identify solutions using chatbot
- Track development, training and usage of all chatbots used within People Operations
- Maintain and manage the inventory of skills, intents, utterances, and entities to ensure seamless user interaction
- Partner with conversation architect/ux lead to ensure consistency of brand & conversational flow across all chatbots
- Support a successful Workday go-live by developing a VA to support People Leaders, employees and HR team in the transition to Workday
- As an expert in VA/chatbots, coach other team members and the community of chatbot trainers across people operations
- Track failure modes of bots, surge in questions and put quick resolutions in place
- Track metrics for deflection from VA services, quality of conversations, response time and other success criteria for the chatbots
- Leverage data analytics team to continuously improve chatbot performance and identify areas of expansion into newer intents /utterances / skills
- Use data and domain knowledge to identify ODA limitations that should be addressed in partnership with Oracle
- Learn from and share experiences with other companies and within GE.
Qualifications/Requirements
- Experience in managing development of chatbot/virtual assistant using agile/scrum methodology
- Experience/knowledge in YAML, OBotML, Node.JS, JSON
- Proven experience in partnering with clients (internally or externally) to identify requirements and developing chatbot/virtual assistants
- Expertise / experience in three or more areas: people operations, chat bot development, conversational interfaces, Machine Learning/NLP, data analytics, Workday
- Experience implementing or leading products/service for global customers/employees
- Project/ product management skills
- Inclusive and Innovative
Desired Characteristics
- Experience in implementing or working with Workday
- Experience developing chatbots in Oracle Digital Assistant
- Experience working with Oracle Service Cloud
- Start up experience
- Experience as a functional/business consultant
How to Apply GE for the role of Virtual Assistant/Chatbot-Project Manager?
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