Gartner Careers Recruitment for Technical Support Specialist (L1 Support): It is great opportunity for applicants, who are looking for Gartner Technical Support Specialist (L1 Support) in Chennai/Gurgaon location.
Interested applicants can apply for the recruitment drive of Gartner Technical Support Specialist (L1 Support) and register through the given below link. The detailed eligibility criteria and the application process of Gartner Technical Support Specialist (L1 Support) details are given below.
Here, you will get the information about the recruitment of Gartner Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Gartner Technical Support Specialist (L1 Support) opening in Chennai/Gurgaon location.
Job Summary of Gartner Jobs & Careers Hiring for Technical Support Specialist (L1 Support):
Name of Company: Gartner
Location: Chennai/Gurgaon
Profile: Technical Support Specialist (L1 Support)
Gartner Technical Support Specialist (L1 Support) Recruitment Drive-Details:
What you’ll do:
- Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
What you’ll need:
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA’s
- Internal client satisfaction feedback is consistently good – high
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA’s and to Gartner standards
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
This notification is for the recruitment of Technical Support Specialist (L1 Support) from Gartner. You can apply through the given link for the profile of the Technical Support Specialist (L1 Support).
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How to apply Gartner Recruitment Drive for the role of Technical Support Specialist (L1 Support)?
Apply Link/Registration Link of Gartner Job & Careers & for More Details: Click Here