FICO is hiring for the role of IT Support Specialist for a graduate of 2018 & 2019 batch. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
. Click Here to Get Job Notification In Telegram
Job Summary of FICO Recruitment Drive:
Company Name: Fair Isaac India Software Pvt Ltd (FICO)
Job Position: IT Support Specialist
Job Location: Bangalore
Experience Required: Freshers
Eligibility Criteria:
- Candidate should have experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
- Proven communications skills (verbal and written).
- Candidate should have knowledge on MSDN accounts, WebEx account & Software Assignment.
- Candidate should have knowledge on ITIL Framework and Terminologies.
- Demonstrated problem solving capabilities.
- Route/Assign tickets to the appropriate support group, if necessary.
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
- Candidate should have knowledge on Software Center Configuration Manager, Software center & RSA.
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off.
. Click Here to Get Job Notification In Telegram
Job Description:
- Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely in the incident management tool.
- Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.
How to Apply FICO recruitment drive for IT Support Specialist?
Apply for FICO Recruitment Drive: Click Here
The notification is for the recruitment of IT Support Specialist. Here, You will get complete information about the FICO Recruitment Drive for IT Support Specialist in 2020.
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