Esper is hiring for the role of Product Manager- Customer Success (through LinkedIn) in Bengaluru location. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below (For More Job update: Jobsmela).
Job Summary of Esper:
Company Name: Esper
Location: Bengaluru
Job Role: Product Manager- Customer Success
Esper is an inventive startup, and the industry’s first DevOps platform designed to provide a simple, safe and secure way for engineering and DevOps teams to release applications and manage smart Android devices in production. At Esper we believe that customers get the most out of their Android fleet when they can focus more on their business-critical applications and their key workflows–as opposed to spending dollars to create and maintain systems to deploy and maintain applications. We believe tailoring, and regularly updating Android devices to meet the purpose set by the customer brings about an unprecedented level of security to the fleet along with lighting up superior and delightful experiences. Using Esper, customers can control the quality of their deployments, and automatically roll back failed ones, saving time and reducing the need for managing devices individually with manual oversight. Esper allows its customers to control every aspect of their device-fleet and go as far as real-time debugging of applications on a remote device when required. Come join us in our Device Engineering team to disrupt this field!
Responsibilities
- Be the first point of contact for customer issues, working with Customer and Engineering teams through the lifecycle of an issue.
- Provide accurate status information to stakeholders.
- Manage and appropriately escalate issues requiring attention.
- Engage the Customer Success team and technical support engineers for issue resolution.
- Manage scope and deliverables for the Customer Success team and technical support engineers.
- Work closely with the Customer Success and Engineering PM teams on prioritization of issues and resolution.
- Establish and maintain SLA for various customer tiers.
- Keep the customer ticket management system up-to-date.
- Ability to understand the entire system and customer scenarios for an initial analysis of the issue.
- Ability to handle conflicts and provide an amicable resolution strategy.
Requirements
- 3-5 years of program management experience.
- Knowledge of JIRA for project and issue management.
- Strong understanding of the Software Development Lifecycle.
- Excellent communication and collaboration skills.
- Strong understanding of program management concepts.
How to apply Esper for the role of Product Manager- Customer Success?
Apply Link of Esper & For More Details: Click Here
For More Job Update:
This notification is for the recruitment of Product Manager- Customer Success from Esper. You can apply through the given link for the profile of the Product Manager- Customer Success.