DXC Technology Jobs and Careers Opportunity for the position of Technical Support L1 at the Bangalore location. You should Possess Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Here, Job Seekers will get the details about the recruitment of DXC Technology Off Campus Drive 2021 such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for DXC Technology Technical Support L1 Job Opening at Bangalore location.
Overview of DXC Technology Jobs and Careers:
Job Profile: Technical Support L1
Experience Required: Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Job Location: Bangalore
Job Description of DXC Technology Jobs and Careers:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Roles & Responsibilities: –
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
- Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
This notification is for the recruitment of Technical Support L1 from DXC Technology. You can apply through the given link for the profile of the Technical Support L1.
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted.
How to apply to DXC Technology Off Campus Recruitment Drive 2021 for the role of Technical Support L1?
Apply Link/Registration Link of DXC Technology Jobs and Careers at Bangalore location & for More Details: Click Here