DXC Technology Off Campus Recruitment Drive: DXC Technology Careers & Job Opportunity for the position of Service Desk Quality Analyst at the Bangalore location.
Here, Job Seekers will get the details about the recruitment of DXC Technology recruitment Drive such as Job Profile, Job location, Entry Level Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for DXC Technology Service Desk Quality Analyst Job Opening at Bangalore location.
Overview of DXC Technology Careers Entry Level hiring for Service Desk Quality Analyst:
Qualifications: Any Graduate
Job Profile: Service Desk Quality Analyst
Experience Required: Entry Level
Job Location: Bangalore
DXC Technology Service Desk Quality Analyst Entry Level Hiring:
Job Description:
- Monitor call/chat/Email interactions, documentation, and process compliance of support engineers
- Proficient with all ServiceDesk tools and processes
- Excellent verbal and written communication skills.
- Good initiative, problem-solving, priority setting, and collaboration skills along with basic organizational and analytical skills.
- Experience with monitoring and reacting to system events and end-user / business requests.
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
Responsibilities:
- Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.
- Evaluate different parameters such as Customer Service, Technical and Process compliance.
- Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.
- Provide coaching and feedback on all quality parameters to all level 1 engineers
- Communicate process changes to all employees in the business
- Conduct new hire as well as refresher training for all engineers on the expected quality standards.
- Train/Coach frontline engineers and provide refreshers on specific topics, if and when required
- Build and share monthly Quality reports for Service Desk Performance.
- Adhere to Policies & Procedures (compliance)
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Accomplish other duties as required
Min. Qualification : Graduate in any stream
Certifications Required: ITIL preferred
Job Level : 4.1
Excellent written & spoken communication skills required
This notification is for the recruitment of Service Desk Quality Analyst from DXC Technology. You can apply through the given link for the profile of the Service Desk Quality Analyst.
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How to apply DXC Technology Off Campus Recruitment Drive for the role of Service Desk Quality Analyst?
Apply Link/Registration Link of DXC Technology Jobs & for More Details: Click Here