DigitalOcean is hiring for the role of Developer Experience Specialist for BE/B.TECH/MCA Candidates. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of DigitalOcean Recruitment Drive:
Job Profile: Developer Experience Specialist
Work Location: Bangalore – India
Experience Required: Freshers
Degree Required: B.E/B.Tech/M.E/M.Tech
What You’ll Be Doing:
- Responding to tickets generated by our customers in a timely manner
- Candidate will providing thoughtful, personalized communication to solve our customer’s issues
- Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
- Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
- Working both collaboratively and independently within a team setting (we love Slack!)
- Creating and updating knowledgebase articles
- Triaging, escalating, prioritizing, and following up with incidents or customer impacting events
- Making informed decisions to solve issues that balance the needs of customer and company
- Sharing best practices and improving your team while seeking the same in return
What We will Expect From You:
- Candidate should have excellent written and verbal communication skills
- Share knowledge with our team and community
- You should have passion for driving excellent customer experiences while providing critical account and billing expertise
- Tenacity to overcome obstacles to achieve our goals and initiatives
- Prior experience or knowledge of Escalation and Incident Management procedures
- Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
- Identification with our brand and team culture
- Self-motivated with a great sense of responsibility
- Sound independent decision making
- A keen eye for detail
- The inclination to improve your skill set through training, personal development, and self-learning
- Candidate should have an understanding or knowledge of some cloud technical concepts like operating systems (Linux, Windows, macOS), web servers (Apache, Nginx), web development (HTML, CSS), or networking concepts
- Should have experience supporting online customers, preferably in a cloud hosting environment.
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How to Apply for DigitalOcean for Developer Experience Specialist?
Apply Link of DigitalOcean: Click Here
The notification is for the recruitment of the Developer Experience Specialist. Here, You will get complete information about the application form.
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