Diebold Nixdorf Recruitment Drive 2021: Diebold Nixdorf Careers & Job Opportunity for the position of Associate IT Support Specialist-Helpdesk (Jr Analyst) at the Hyderabad location.
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Candidates are advised to read all the details carefully before making online application for Diebold Nixdorf Associate IT Support Specialist-Helpdesk (Jr Analyst) Job Opening at Hyderabad location.
Overview of Diebold Nixdorf Careers 2021 hiring Associate IT Support Specialist-Helpdesk (Jr Analyst):
Job Profile: Associate IT Support Specialist-Helpdesk (Jr Analyst)
Job Location: Hyderabad
Job Description of Diebold Nixdorf Jobs and Careers 2021:
Job Title: IT Service Desk Jr Analyst
Location (City, Country): Hyderabad, India
Eligible to Work Remotely: No.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
- Technical Jr. Analyst is a member of the Service Desk team covering the day-to-day IT support activities via Phone/Chat/Self Service. The primary function of the position is to provide 1st Level IT support & escalate issues beyond scope to relevant L2 teams.
- Activities includes diagnosing & resolving technical issue both hardware and software involving internet connectivity, email clients, Password Resets, Printers and internal applications.
You are responsible for
- Responding to calls chats & self-service tickets.
- Effective triage & resolving associates technical issues & requests.
- Clear documentation of the issues & escalating to L2 teams for the issues beyond SD scope of support.
- Collaborate with other members of the Service team to properly manage & document customer inquiries and escalate when necessary.
- Follow standard service desk processes and procedures;
- Identify and escalate priority issues to the pertained teams;
- An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.
Qualifications
- 0.6 to 3 years of good technical knowledge in supported customer specific Hardware and SW environment.
- Knowledge of customer service principles and practices.
- PC literacy, especially usage of Microsoft Office package.
- Any Graduate with 10+2+3 years of education, preferably from Computers background
- Problem solving ability – identify and resolve;
- Ability to communicate clearly and accurately;
- Active listening skills
- Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & basic network related issues, Hands on experience of AD.
- Supporting Desktop, Laptops Printers & mobile phones.
Preferred Qualifications
- Willingness to work in rotational shifts, based on business requirement.
- Understanding of ITIL & ITSM work structure.
- Relevant business experience.
How to apply Diebold Nixdorf Off Campus Recruitment Drive 2021 for the role of Associate IT Support Specialist-Helpdesk (Jr Analyst)?
Apply Link/Registration Link of Diebold Nixdorf Jobs and Careers at Hyderabad location & for More Details: Click Here
This notification is for the recruitment of Associate IT Support Specialist-Helpdesk (Jr Analyst) from Diebold Nixdorf. You can apply through the given link for the profile of the Associate IT Support Specialist-Helpdesk (Jr Analyst).
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