Deloitte Off Campus Recruitment Drive 2021: Deloitte is hiring for the Position of Global Service Desk-Analyst. Interested candidates can apply for the recruitment drive of Deloitte and register through the given link. The detailed eligibility criteria and the application process of Deloitte are given below.
Here, you will get the information about the recruitment of Deloitte Off Campus Job at Hyderabad location such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Deloitte Global Service Desk-Analyst Job opening for Hyderabad location.
Job Summary of Deloitte Careers India:
Company Name: Deloitte
Qualification: Any Graduate
Job Profile: Global Service Desk-Analyst
Job Location of Deloitte: Hyderabad
Job Description of Deloitte Off Campus Recruitment Drive 2021:
Required:
- Any Graduate
Keys skills required for :-
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2016 including Outlook and exchange servers.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 7, 8,8.1 and 10.
- Knowledge of network and internet troubleshooting
Preferred:
- Knowledge of Microsoft SharePoint 2013/2016 and MS O365 Products.
- Any technical certification (e.g. MCSE, SharePoint Administration)
Job Role(Global Service Desk – Analyst)of Deloitte India Careers 2021 Hiring as Analyst:
- The Global Service Desk is a full-service technology support center team operating 24X7 out of Hyderabad India providing services to the Member Firms in the areas of both Infrastructure and Applications.
- Deloitte service is built on Information Technology Infrastructure Library (ITIL) Version 3.0 standards.
Benefits:
- At Deloitte, we know that great people make a great organization.
- Deloitte value our people and offer employees a broad range of benefits.
Work you’ll do:
Answering inbound contacts and supporting escalated tickets, maintain relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow schedule, quality of service
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end users.
- Analyze and resolve incidents or service requests related to Deloitte Applications.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Should have basic knowledge about computer software and hardware.
- Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Should be a quick learner and team player.
- Should be flexible to work in different shifts.
The team:
- Global Service Desk team receives training and special system access to provide first and second level support for applications hosted on the Deloitte Global domain which are often used by many Deloitte member firms.
- This specialization allows Global Service Desk to quickly resolve issues and process requests to ensure Deloitte Personnel/Clients can complete their tasks.
- Global Service Desk analysts are SharePoint certified and perform administrative tasks for the Deloitte Online SharePoint platform.
This notification is for the recruitment of Global Service Desk-Analyst from Deloitte. You can apply through the given link for the profile of the Global Service Desk-Analyst.
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted.
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How to apply Deloitte Recruitment Drive 2021 for the role of Global Service Desk-Analyst?
Apply Link/Registration Link of Deloitte Job at Hyderabad location & for More Details: Click Here