Deloitte Careers Recruitment for Analyst-Non Technology: It is great opportunity for applicants, who are looking for Deloitte Analyst-Non Technology in Bangalore location.
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Here, you will get the information about the recruitment of Deloitte Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
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Job Summary of Deloitte Jobs & Careers Hiring for Analyst-Non Technology:
Name of Company: Deloitte
Location: Bangalore
Profile: Analyst-Non Technology
Deloitte Analyst-Non Technology Recruitment Drive-Details:
Position Summary
Global Contact Center – Business (USI)
Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. The business team is an internal support line for Deloitte employees of the U.S. firms and India (Hyderabad, Mumbai, Bengaluru & Delhi) for Business Application Support. We support all types of calls concerning problems with business applications. GCC-Business differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service and the Rewards and Recognition programs which encourage taking initiative. GCC -Business expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change.
Work you’ll do
The Business team supports all types of calls concerning problems related to the firm’s applications which include FIN, DPS, DeloitteNet, SAP, Ariba, Travel Port & DTE In this call center position you will be required to answer incoming calls in one of the following disciplines and cross train for peak call volume periods: To assist Deloitte employees with Firm application related problems over the phone in a timely manner. It might involve either direct resolution of the problem or escalation to another team. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the CallCenter.• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.• Analyze and resolve incidents and service requests regarding use of application software or• hardware.• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.• Should have basic knowledge about computer software and hardware.• Should stay informed about ongoing issues/outages, changes in environment that are• communicated via email and other channels regularly.• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First• Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.• Should be a self-motivated achiever who gains satisfaction from providing excellent customer• service.• Should be a quick learner and team player.• Should be flexible to work in different shifts as ISS-Business works 24 x 7.• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions.• Adheres to Code of Ethics, Vision, Mission and Core Values.
The teamOur team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.
Qualifications – External
Required:•Excellent written, verbal, listening, analytical skills.•Easily grasp and communicate complex ideas. Excellent problem-solving skills•Knowledge of computer, internet connectivity and application performance are required.•Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.
Location-BengaluruShift-24*7
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How to apply Deloitte Recruitment Drive for the role of Analyst-Non Technology?
Apply Link/Registration Link of Deloitte Job & Careers & for More Details: Click Here