Deloitte Job Alert for B. Tech, BE & Engineering Graduates: Analyst – End User Support

Deloitte Careers Recruitment for Analyst-End User Support: It is great opportunity for applicants, who are looking for Deloitte Analyst-End User Support in Hyderabad location.

Interested applicants can apply for the recruitment drive of Deloitte Analyst-End User Support and register through the given below link. The detailed eligibility criteria and the application process of Deloitte Analyst-End User Support details are given below.

Here, you will get the information about the recruitment of Deloitte Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Job seekers are advised to read all the details before making online applications for Deloitte Analyst-End User Support opening in Hyderabad location.

Job Summary of Deloitte Jobs & Careers Hiring for Analyst-End User Support:

Name of Company: Deloitte

Location: Hyderabad

Profile: Analyst-End User Support

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Deloitte Analyst-End User Support Recruitment Drive-Details:

Work you’ll do

· Focus on delivering world class customer service to every customer visiting DU India campus / ITS Walk-up.

· Provides L1 support for issues with Audio/Video Conferences. This would include checking the devices for hardware and software support

· Perform regular health checks of all required equipment and provide support prior to events, sessions, etc.

· Provide application support.

· Asset management and tracking of hardware/software. This duty requires knowledge of existing processes.

· Install and configure firm-standard images on laptops, desktops, Surface Pro, OptiPlex, etc.

· Troubleshooting and configuring Tabs, iPads

· Interface with outside customers, clients and vendors as required

· Follow direction of immediate supervisors or managers to implement new technology.

· Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.

· Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.

· Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.

· Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.

· Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

The team
TSS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.

Qualifications
Required:

· B. Tech, BE & Engineering Graduates
· Technical troubleshooting, Video conferencing, Audio/Video, Telephony equipment, Microsoft Surface Pro, PRYSM, AR/VR devices, high end display screens, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, ZOOM, Windows and MAC operating systems, mobile device hardware and software, networking, Active Directory administration will be an advantage.

Preferred:

· ITIL – Certification

· Microsoft MCITP – Certification

· Video conference / Zoom

· Industry certifications such as Dell or HP a plus

· Basic knowledge of overall network/systems security

This notification is for the recruitment of Analyst-End User Support from Deloitte. You can apply through the given link for the profile of the Analyst-End User Support.

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