Deloitte Careers GTLO-Customer Support Analyst Recruitment Drive: Deloitte is hiring for the profile of GTLO-Customer Support Analyst at Hyderabad location.
Interested applicants can apply for the recruitment drive of Deloitte GTLO-Customer Support Analyst and register through the given below link. The detailed eligibility criteria and the application process of Deloitte GTLO-Customer Support Analyst details are given below.
Here, you will get the information about the recruitment of Deloitte Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher & Experience Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
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Overview of Deloitte Jobs & Careers Hiring for GTLO-Customer Support Analyst:
Name of Company: Deloitte
Qualification: Any Graduate
Experience: Fresher & Experience
Job Profile: GTLO-Customer Support Analyst
Job Location: Hyderabad
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Deloitte India Recruitment Drive for GTLO-Customer Support Analyst:
Role Description (Analyst)
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
What you’ll do
· Customer handling skills – Call etiquettes
· End to End ticket management
· Basis ITIL concepts of Incident, problem & change management is must
· Experience in managing voice & non-voice support (Calls, chats & email)
· Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
· Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
· Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
· Process incoming service requests, incidents and change requests and formulate appropriate response
· Manage multiple support mailboxes and respond to emails
· Triage and troubleshoot issue(s) reported on all applications.
· Report and record any new defects on all applications.
· Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
· Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
· Provision user accounts for external (non- Deloitte) client users
Qualifications
The ideal candidate should:
· Comfortable to work in 24*7 environment (rotating shift changes up to every month):
Ø 5:30 AM – 2:30 PM IST,
Ø 2:00 PM – 11:00 PM IST
Ø 9:00 PM – 06:00 AM IST
· Have passion on technical knowledge learning and be a quick learner
· Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
· Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
· Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
· Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
· Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
· Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
· Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
Technical Requirements:
Any Graduate .
0-1 year experience
Excellent Customer service (Phone / Chat / Emails)
Excellent spoken English Language proficiency
Proficient with MS-Office
ServiceNow experience preferred
Exposure to application support, ITIL framework etc.
Excellent written & verbal skills
Customer Service experience
Ø Comfortable to work in 24*7 environment
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How to apply for Deloitte GTLO-Customer Support Analyst Recruitment Drive?
Apply Link/Registration Link of Deloitte recruitment drive: Click Here