Deloitte Fresher hiring Technical Support-Associate Analyst: Required-Any Graduate

Deloitte Fresher hiring Technical Support-Associate Analyst: It is great opportunity for applicants, who are looking for Deloitte Technical Support-Associate Analyst in Hyderabad location.

Interested applicants can apply for the recruitment drive of Deloitte Technical Support-Associate Analyst and register through the given below link. The detailed eligibility criteria and the application process of Deloitte Technical Support-Associate Analyst details are given below.

Here, you will get the information about the recruitment of Deloitte Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Job seekers are advised to read all the details before making online applications for Deloitte Technical Support-Associate Analyst opening in Hyderabad location.

Job Summary of Deloitte Jobs & Careers Hiring for Technical Support-Associate Analyst:

Name of Company: Deloitte

Location: Hyderabad

Profile: Technical Support-Associate Analyst

Read More: TCS Hiring for Service Desk Analyst

Deloitte Technical Support-Associate Analyst Recruitment Drive-Details:

Position Summary

Technology Support Associate Analyst-Deloitte Support Services India Private Limited

Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. Technology Team differentiates itself from other Call Centers. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative. Technology Team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.

Work you’ll do

To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Call Center. Our customers are very computer literate, and accuracy of information is a high priority.

• Excellent knowledge on Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.

• Knowledge on Active Directory such password reset, Account management, Mailbox and DL management.

• Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage

• Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.

• Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades

• Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting

• Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals

• Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must

• All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working

• Should be extremely flexible to support our customers from multiple time zones

• Excellent verbal and written communication.

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.

• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call

Resolution, and Schedule Adherence and participate in individual/group coaching sessions.

Location– Hyderabad

Shift Timing– 24*7

Qualifications

Required: Any Graduate

Excellent written, verbal, listening, analytical skills.

Easily grasp and communicate complex ideas.

Excellent problem-solving skills.

Knowledge of MS Office 2010, 2013 including Outlook.

Knowledge of computer hardware and software.

Knowledge of Operating Systems like Windows 10 and MacOS.

Knowledge of network and internet.

This notification is for the recruitment of Technical Support-Associate Analyst from Deloitte. You can apply through the given link for the profile of the Technical Support-Associate Analyst.

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