Deloitte Off Campus Recruitment Drive: Deloitte Careers & Job Opportunity for the position of Application Support Analyst at the Hyderabad location.
Here, Job Seekers will get the details about the recruitment of Deloitte recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Deloitte Application Support Analyst Job Opening at Hyderabad location.
Salary: INR 3 LPA-Hexaware 2022,2023 BatchFresher Hiring for Mainframe Trainee
Overview of Deloitte Careers Freshers hiring for Application Support Analyst:
Qualifications: Any Graduate
Job Profile: Application Support Analyst
Experience Required: Freshers 0-1 Years
Job Location: Hyderabad
Cognizant Mega Recruitment Drive: 2022,2021,2020 Fresher Batch can apply
Deloitte Application Support Analyst Freshers Hiring:
Role and Responsibility:
- Customer handling skills – Call etiquettes ·
- End to End ticket management·
- Basis ITIL concepts of Incident, problem & change management is must·
- Experience in managing voice & non-voice support (Calls, chats & email)·
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.·
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate·
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role·
- Process incoming service requests, incidents and change requests and formulate appropriate response·
- Manage multiple support mailboxes and respond to emails·
- Triage and troubleshoot issue(s) reported on all applications.·
- Report and record any new defects on all applications.·
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization·
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)·
- Provision user accounts for external (non- Deloitte) client users
Education and Skills :
- Any Graduate
- 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiencyProficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.Excellent written & verbal skills
- Customer Service experienceØ
- Comfortable to work in 24*7 environment
This notification is for the recruitment of Application Support Analyst from Deloitte. You can apply through the given link for the profile of the Application Support Analyst.
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How to apply Deloitte Off Campus Recruitment Drive for the role of Application Support Analyst?
Apply Link/Registration Link of Deloitte Jobs and Careers at Hyderabad location & for More Details: Click Here