Deloitte Off Campus Recruitment Drive 2023: Deloitte Careers & Job Opportunity for the position of End User Support Analyst at the Analyst location.
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Job Description of Deloitte Recruitment Drive 2023
Qualification: Graduation Mandatory
Job Profile: End User Support Analyst
Experience Required: 1-5 Years
Job Location: Analyst
Deloitte End User Support Analyst Hiring 2023:
Key Relationships:
· Wireless Dashboard Team
· DCD and Intune Development Team
· Mobility COE Team
Must Have: Excel and PowerPoint | Quality Analysis | MIS reporting
Good to Have: MDM and Intune
Designation: Analyst- 1 to 2 years
Work Location: Hyderabad
Shift Timing: 9 am to 6 pm
Job Responsibilities:
· Responsible and accountable for managing compliance incidents assigned to support channels. Accountable for achieving customer satisfaction and Service Level Agreement commitments.
· Escalates compliance incidents as defined by the product and priority. This includes notifications to TSS and Business leadership along with Talent resources.
· Aids support channels in compliance communications. This includes notifications to impacted customers and business leaders.
· Knowledge resource on Compliance for regional and national support channels.
· Assumes a support role on National Compliance projects as needed.
· Supports all end point security, risk and compliance activities that occur locally/regionally. May work directly with the Information Security Risk and Compliance team and the Office of General Council in response to matters of litigation.
· Supports Mobility audits and alerts including Jailbroken devices, unsupported OS, unsupported device, MDM syncing, and Intune reporting.
· Strengthens disaster recovery efforts by identifying inactive backup accounts and remediating through customer notifications, self-service steps, and escalation to regional support channels.
· Manages end point encryption in compliance with Firm and Regulatory requirements.
· Provides reporting and support for patch management, antivirus/malware, and local agents deployed to end points.
· Assist in managing, measuring and reporting all aspects of Compliance within policy, standards and guidelines.
· Performs other job-related duties as assigned.
Qualifications:
· Intermediate proficiency Microsoft Office, general database, application and operations.
· Advanced knowledge of the compliance and security related threats.
· Bachelor’s Degree preferred or 2 to 5 years of related experience with technology support, compliance, and project management. Demonstrated accomplishments in the following areas: thought leadership (includes internal innovation/creativity and outside eminence), operational excellence; experience with social media technologies, relationship management, client service delivery, and risk management.
· Very strong self-starter with excellent customer service skills.
· Ability to be work in an environment that requires daily flexibility to change processes and procedures to meet team goals and responsibilities.
· Ability to present ideas and business recommendations to National Mobility and Compliance Leadership.
· Strong interpersonal, communication, and negotiation skills. Strong team building skills. Daily relations and communication will be with all levels of internal and vendor contacts. Daily work and communication strongly depends on team building skills.
Education and Experience:
Bachelor’s Degree; 2 years of experience in relevant role.
This notification is for the recruitment of End User Support Analyst from Deloitte. You can apply through the given link for the profile of the End User Support Analyst.
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How to apply Deloitte Off Campus Recruitment Drive for the role of End User Support Analyst?
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