Cognizant is looking for International Technical Support for Graduate Degree Holder (Engineering/Computer Science Background preferred) at Pune, Maharashtra, India. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Cognizant Recruitment Drive:
Qualification Required: Graduate Degree Holder (Engineering/Computer Science Background preferred)
Job Profile: Tech Support Specialist
Location: Pune, Maharashtra, India
Experience Required: 1-3 Years
Employment Type: Full Time
Job Function: Other, Analyst
We are looking for candidates with International Technical Support experience –Voice
Core Competencies:
- You should have relevant Experience and Minimum # of Years :1 – 3 Years
- You should have excellent written and verbal communications skills (English)
- Should have excellent Troubleshooting skills, search skills, ability to approach problems logically
- Tier 1 Production Application troubleshooting skills -Windows, Networking etc
Other Requirements
(Certification, etc.)
- Willing to work in 24X5 environment
- Must have excellent Customer service skills
- Customer service orientation and ability to work in a team
- Must have good interpersonal and communication skills
- Candidate should have excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
- Candidate have good typing skills
- Sales Force Certification preferred
Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)
- Ensure on meeting daily KPIs
- Receiving and making end-user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery
Night Shifts with rotational offs with transportation facility.
Perks and Benefits: Night Shift Allowance with Free Transportation
*Please note candidates with international technical calling support experience are only eligible for the post *
Please send your resume to Ramachandran.Balakrishnan@cognizant.com or refer someone with similar experience
How to Apply Cognizant for International Technical Support?
Apply Link of Cognizant: Click Here
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The notification is for the recruitment of International Technical Support. Here, You will get complete information about the Cognizant recruitment Drive for International Technical Support in 2020.