Citrix is hiring for the role of Customer Service Manager in Bengaluru, Karnataka, India. Candidate should have Overall 10+ years prior relevant experience & with 3+ years of people management. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Citrix:
Company Name: Citrix
Job Profile: Customer Service Manager
Experience required: Overall 10+ years prior relevant experience & with 3+ years of people management
Location: Bengaluru, Karnataka, India
Employment Type: Full-Time
What We’re Looking For
You should have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.
You will have to be an excellent communicator (written and verbal),
you will also demonstrate strong leadership and interpersonal skills.
Position Summary –
Our company is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization’s service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas. Maintain detailed and current knowledge of the company’s products and services. Analyse customer service needs for communication to service and technical departments.
Roles & Responsibilities
- Supervises individual contributors
- Sets goals for team members aligning to operational goals
- Understands basic management skills
- Plans and establishes goals and objectives for a team, with direct impact on the immediate-or short-term operational results of the department.
- Typically does not have budget accountability, but may manage day-to-day elements of the budget (e.g., overtime for staff)
- Responsible for making improvements of processes, systems or products to enhance performance of the job area.
- Problems and issues faced are difficult, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues, job areas or specialties.
- Problems are typically solved through drawing from prior experience and analysis of issues
- Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.
- Explains policies, practices and procedures of the job area to others within the organization.
- May work to justify and gain cooperation of other parties on practices, policies and procedures
- Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Education & Qualifications
- Typically requires advanced knowledge of job area typically obtained through advanced education combined with experience.
- Typically requires a University Degree or equivalent experience
- Overall 10+ years prior relevant experience & with 3+ years of people management
- Supervises a team consisting of professionals, typically at the entry or experienced level.
- Leads, directs and reviews the work of team members in order to accomplish operational plans and results.
- Provides primary input to hiring, termination, promotion, performance and rewards decisions for direct reports.
How to Apply Citrix for the role of Customer Service Manager?
Apply link of Citrix & For More Details: Click Here
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The notification is for the recruitment of a Customer Service Manager. Here, You will get complete information about Citrix for Customer Service Manager. You can apply through the link for the profile of the Customer Service Manager.