Cisco Off-Campus Drive for 2021 & 2022 batch: Cisco is hiring for the role of High Touch Operations Analyst (Intern) for CCNA or equivalent technical/networking knowledge. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria and the application process are given below.
Here, you will get the information about the recruitment of Cisco Off-Campus Jobs such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job Summary of Cisco Careers:
Company Name: Cisco
Qualification: CCNA or equivalent technical/networking knowledge.
Experience: Freshers
Job Profile: High Touch Operations Analyst (Intern)
Eligible batch for Cisco off campus recruitment drive: 2021 & 2022 batch
Type of Cisco Job: Intern
Location: Bangalore, Karnataka, India
Cisco Off-Campus Drive for 2021 & 2022 batch for project Specialist (Intern)
Job Description of Cisco Off-Campus Drive for 2021 & 2022 batch:
Job Description – High Touch Operations Analyst
In Cisco, we have an outstanding opportunity where we actually get to use the technology we build!
We are Innovators
We drive innovation to propel business transformation while maintaining operational quality.
We are Accelerators
We accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success.
We are Transformers
As customer zero, we transform the customer experience by being our own customer first with agility, quality, and security, we continuously deliver business outcomes for our clients.
What You’ll Do
- The team is a highly skilled group whose #1 focus is to help customers realize smooth day to day customer operations.
- You continually monitor the technical support needs of your customer, track every open service request, and make sure that resources, both at Cisco and within customer organization, are aligned appropriately to resolve issues quickly and completely.
- Ongoing case management and assisting primary HTOM’s in escalation management of service requests
- Case review and backlog management to ensure SLA’s are met.
- Weekly, monthly, and quarterly reports and meetings with the status of your service requests.
- Use the power of influence to get the work done and improve overall operational efficiency.
- Your skills will be complemented by improved soft skills and leadership. You’ll get hands on experience in accountability and responsibility handlings.
Who You’ll Work With
CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The team is a varied group of individuals with 3-15 years of experience across domains of operations management, account management, project management, incident management, escalation handling. The team is ITIL v3 certified with immense experience in service operations industry.
Who You Are
- Ability to work as a team member in a cross-functional matrix environment.
- Strong critical thinking and decision-making skills.
- Business Communication skills.
- Have basic knowledge of excel and reporting.
- Good Customer handling and escalation management.
- Be a passionate relationship manager.
- Focused and seeing things through from start to finish.
- Persistent in approach and must be good at continuously following up with different teams to get the job done.
- The requirement is for 2021/22 passout only.
Desired Skills
- Understanding of Cisco product and solutions.
- CCNA or equivalent technical/networking knowledge.
- ITIL v3 foundation.
Disclaimer – “Please note this posting is to advertise potential job opportunities. The requirement is for 2021 /22 passout only. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.”
How to apply the Cisco Off-Campus Recruitment Drive for the role of High Touch Operations Analyst (Intern)?
Apply Link of Cisco & for More Details: Click Here
This notification is for the recruitment of High Touch Operations Analyst (Intern) from Cisco. You can apply through the given link for the profile of the High Touch Operations Analyst (Intern).
Disclaimer – “Please note this posting is to advertise potential job opportunities. The requirement is for 2021 /22 passout only. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.”
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted.
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