Cisco is hiring for the role of Designated Service Manager/Technical Expert-Security in Bengaluru, Karnataka, India. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below
Job Summary of Cisco:
Company Name: Cisco
Job Profile: Designated Service Manager/Technical Expert-Security
Location: Bengaluru, Karnataka, India
Employment Type: Full-Time
Job function: Other, Management, Information Technology
Industries: Computer Hardware, Computer Software, Computer Networking
What You’ll Do
The Cisco Support Services group provides world-class support for customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
In this role, you will be responsible for providing technical assistance to Customer Success Managers and help them overcome technical barriers that customers might experience as they deploy and use our products. You will report to a Technical Support Manager.
The Designated Service Manager (DSM) has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features.
Main responsibilities
- Provide Jumpstart services
- Implementation advising and assistance
- Provide Proactive Product Assistance
- Integration and Change Management assistance
- Assistance with Deployment Readiness and Planning
- Migration and Upgrade Assistance
- Provide Solution Audits and Tune-Ups
- Provide Health Check and Progress Reviews
- Provide Best Practice consultation
- Incident Management and Escalation Support
- Provide full-onboarding program for new customer helpdesks and IT teams
- Provide customized configuration support
- Interface with account teams, customer success managers, TAC/Professional Services.
Who You’ll Work With
High Value Services Organization seeks a Technical Expert/Designated Service Manager st with expertise in Security Technology to join a cross functional team and take a leadership role in delivering technical onboarding services and driving product adoption.
Who You Are
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.
Main requirements
- Minimum 3-5 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering Collaboration Products.
- Detailed, technical knowledge of Cisco Email Security Appliance (ESA), AMP for Endpoints, Cisco Security Management Appliance (SMA)
- Working knowledge of Networking industry, products and protocols (SMTP, DNS, FTP, SSH, TCP/IP etc.)
- Unix system administrator skills
- CCIE Security – desired
- Strong analytical and troubleshooting skills.
- Fluency in English and Spanish
- Ability to handle critical customer issues/problems.
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
- Proven crisis management skills
How to Apply Cisco for the role of Designated Service Manager/Technical Expert-Security?
Apply Link of Cisco & For More Details: Click Here
For More Job Follow below Link:
The notification is for the recruitment of the Designated Service Manager/Technical Expert-Security. Here, You will get complete information about Cisco for the Designated Service Manager/Technical Expert-Security.