Cisco is hiring for the role of High Touch Operations Analyst (New Grad)-India UHR in Bangalore location. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria and the application process are given below.

Here, you will get the information about the recruitment of Cisco such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Table of Contents

Job Summary of Cisco:

Company Name: Cisco

Job Profile: High Touch Operations Analyst (New Grad)-India UHR

Location: Bangalore

Job Type: New Graduate

Area of Interest: Customer Experience

Batch: 2021/2022 pass out

Who You Are

Ability to work as a team member in a cross-functional matrix environment.
Strong critical thinking and decision-making skills.
Business Communication skills.
Have basic knowledge of excel and reporting.
Good Customer handling and escalation management.
Be a passionate relationship manager.
Focused and seeing things through from start to finish.
Persistent in approach and must be good at continuously following up with different teams to get the job done.
The requirement is for 2021/22 passout only.

Desired Skills

Understanding of Cisco product and solutions.
CCNA or equivalent technical/networking knowledge.
ITIL v3 foundation.

What You’ll Do

The team is a highly skilled group whose #1 focus is to help customers realize smooth day to day customer operations.
You continually monitor the technical support needs of your customer, track every open service request, and make sure that resources, both at Cisco and within customer organization, are aligned appropriately to resolve issues quickly and completely.
Ongoing case management and assisting primary HTOM’s in escalation management of service requests
Case review and backlog management to ensure SLA’s are met.
Weekly, monthly, and quarterly reports and meetings with the status of your service requests.
Use the power of influence to get the work done and improve overall operational efficiency.
Your skills will be complemented by improved soft skills and leadership. You’ll get hands on experience in accountability and responsibility handlings.

Who You’ll Work With

CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The team is a varied group of individuals with 3-15 years of experience across domains of operations management, account management, project management, incident management, escalation handling. The team is ITIL v3 certified with immense experience in service operations industry.

How to Apply Cisco for the role of High Touch Operations Analyst (New Grad)-India UHR?

Apply Link of Cisco & For More Details: Click Here

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This notification is for the recruitment of High Touch Operations Analyst (New Grad)-India UHR from Cisco. You can apply through the given link for the profile of the High Touch Operations Analyst (New Grad)-India UHR.