Ciena Recruitment Drive for the role of Associate Technical Support for BE/B.TECH Graduates. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Ciena Recruitment Drive:
| Job Profile | Associate, Global Technical Support |
| Education Qualification | B.E/B.Tech |
| Experience Required | 0 – 3 years |
| Job Location | Gurgaon |
Detailed Eligibility:
- Degree: Candidate must possess a Bachelor’s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
- He/She has knowledge of the operation of fiber optic transport and/or switching equipment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
- He/She has basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
Skills Required:
- Expertise with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
- Capability to analyze, troubleshoot and resolve problems
- Candidate must be motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
- Candidate should have an understanding of transport and switching systems for telecommunications applications and Optical Networking
- Familiar with various types of test equipment for optical and protocol testing
- System-level troubleshooting on fiber optic telecommunications transport and switching equipment.
Good foundation knowledge of OTN, SONET/SDH/DWDM, and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required. - He/She has knowledge of computers, data communications, UNIX SUN/Oracle, and IP network experience would be a benefit.
- Should have experience with network management systems would be beneficial
- Should be a strong background in relationship building and Customer focus
- Candidate must have the ability to communicate in the English language both verbal and written
Job Responsibilities:
- You will provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required. The on-call duty includes evenings and weekends.
- Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
- Utilize debug tools as well as lab research to aid Customers’ technical problems. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Provide customer feedback to Quality Assurance, Design, Product Management, Technical Publications, and Training
- Contribute to publishing of MOP/ISB/FSB documents.
- Contribute to the knowledge base.
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How to Apply Ciena Recruitment 2020 for Associate, Global Technical Support?
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