CGI Off Campus Fresher Drive for 2022, 2023 Batch: CGI is hiring for the position of Service Desk Technical Analyst at the Chennai location. Candidates Interested for the role can apply for it. All required details is given below.
Here, Job Seekers will get the details about the CGI Recruitment Drive such as Job Role, Location, Required Qualification, Required Skills, and much more.
Candidates are advised to read all the details carefully before making online application for CGI Service Desk Technical Analyst Job at Chennai location.
Overview of CGI Off Campus Drive for 2022, 2023 Batch:
Qualifications: B.Sc/ BCA graduate only.
Job Profile: Service Desk Technical Analyst
Fresher Required: Fresher 2022/2023 Batch
Job Location: Chennai
CGI Off Campus Recruitment Drive for 2022, 2023 Batch:
Position Description:
Level 0 | 0-1 YEARS Respond to requests for technical assistance by following prescribed procedures. Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool. Assign unresolved tickets to the appropriate support team. Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Identify and escalate tickets requiring urgent attention and action. Stay current with system information, changes and updates. Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client’s IS/IT policies, code of conduct and quality standardsParticipate in the recruitment process for initial member screening Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax Knowledge of customer service principles and practices, ITIL and ITSM Knowledge of IT applications, systems and networks Experience in handling technical support for an international organization Problem analysis and solving Learning, adaptability and attention to detail Ability to type while handling customer contact Tolerance to stress, performance driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an internatational / Global clent (preferred North Amercian/ European experience).
Required qualifications to be successful in this role:
-Must be a B.Sc/ BCA graduate only.
-2022 and 2023 passed-out graduates can apply.
Skills:
- Customer Service & Support
- Detail-oriented
This notification is for the Recruitment Drive of Service Desk Technical Analyst from CGI. You can apply through the given link for the profile of the Service Desk Technical Analyst.
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How to apply CGI Job for the role of Service Desk Technical Analyst?
CGI Off Campus Drive for 2022, 2023 Batch: Click Here