CGI Careers Recruitment for Service Desk Technical Analyst: It is great opportunity for applicants, who are looking for CGI Service Desk Technical Analyst in Bangalore location.
Interested applicants can apply for the recruitment drive of CGI Service Desk Technical Analyst and register through the given below link. The detailed eligibility criteria and the application process of CGI Service Desk Technical Analyst details are given below.
Here, you will get the information about the recruitment of CGI Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for CGI Service Desk Technical Analyst opening in Bangalore location.
Job Summary of CGI Jobs & Careers Hiring for Service Desk Technical Analyst:
Name of Company: CGI
Location: Bangalore
Profile: Service Desk Technical Analyst
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CGI Service Desk Technical Analyst Recruitment Drive-Details:
Category: Service Desk / End User Services
Employment Type: Full Time
Duties and responsibilities:
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
Required qualifications to be successful in this role (graduation is must)
• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
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How to apply CGI Recruitment Drive for the role of Service Desk Technical Analyst?
Apply Link/Registration Link of CGI Job & Careers & for More Details: Click Here