CGI Job Opening for Service Desk-Associate Systems Engineer: It is great opportunity for applicants looking for CGI Service Desk-Associate Systems Engineer Jobs.
Interested candidates can apply for the recruitment drive of CGI and register through the given link. The detailed eligibility criteria and the application process of CGI are given below.
Here, you will get the information about the recruitment of CGI Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for CGI Off Campus drive Service Desk-Associate Systems Engineer Job opening at the Bangalore location.
Job Summary of CGI Jobs & Careers Hiring for Service Desk-Associate Systems Engineer:
Company Name: CGI
Category: Infrastructure/Cloud
Job Profile: Service Desk-Associate Systems Engineer
Job Location of CGI: Bangalore
Employment Type: Full Time
CGI Service Desk-Associate Systems Engineer Recruitment Drive-Details:
Position Description:
Service Desk Analysts are required to:
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards Participate in the recruitment process for initial member screening
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
work experience required:
Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).
Skills:
- Customer Service & Support
- Multi-tasking
- English
How to apply CGI Off Campus Recruitment Drive for the role of Service Desk-Associate Systems Engineer?
Apply Link/Registration Link of CGI Job & Careers at the Bangalore location & for More Details: Click Here
This notification is for the recruitment of Service Desk-Associate Systems Engineer from CGI. You can apply through the given link for the profile of the Service Desk-Associate Systems Engineer.
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