Capgemini Off Campus Recruitment Drive: Capgemini Careers & Job Opportunity for the position of Provisioning Support Analyst at the Mumbai location.
Here, Job Seekers will get the details about the recruitment of Capgemini recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Capgemini Provisioning Support Analyst Job Opening at Mumbai location.
Overview of Capgemini Careers Freshers hiring for Provisioning Support Analyst:
Job Profile: Provisioning Support Analyst
Experience Required: Freshers
Job Location: Mumbai
Capgemini Provisioning Support Analyst Freshers Hiring:
Role and Responsibility :
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
Education and Skills :
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
- MS Excel analysis and reporting
This notification is for the recruitment of Provisioning Support Analyst from Capgemini. You can apply through the given link for the profile of the Provisioning Support Analyst.
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How to apply Capgemini Off Campus Recruitment Drive for the role of Provisioning Support Analyst?
Apply Link/Registration Link of Capgemini Jobs and Careers at Mumbai location & for More Details: Click Here