BT Mega Walk-in Drive 2023: BT Careers & Job Opportunity for the position of Trainee Customer Service-Voice Process at the Kolkata location.
Here, Job Seekers will get the details about the Recruitment Drive of BT Recruitment Drive such as Job Profile, Job location, Fresher & Fresher Job or Fresher Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for BT Trainee Customer Service-Voice Process Job Opening at Kolkata location.
Cognizant Off Campus Job Alert 2023: Bachelors in science , engineering or equivalent
Overview of BT Mega Walk-in Drive 2023:
| Qualifications: | Only Freshers are eligible( No Be/ B.TECH) no experience |
| Job Profile: | Trainee Customer Service-Voice Process |
| Fresher Required: | Fresher |
| Job Location: | Kolkata |
| Salary for fresher at BT: | Stipend as 15000 |
TCS CodeVita Season 11-2023 Registration Link
BT Mega Walk-in Drive 2023:
Job description
Role & responsibilities Role & responsibilities Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs. • Ownership of / Accountability for Proposal development end-to-end and order management. • Responsible for workflow activities of all Requests and order enquiries to completion. • Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response
- Perform Order request tool updates throughout the lifecycle of the order • Raising and tracking of purchase orders related to service requests
- Order placement for Customerapproved service requests • Provide Experience in customer service in a Call Centre environment • Good cross-cultural awareness to be able to effectively communicate with UK customers • Exposure in Order management with the ability to recognise the customers needs • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) • PC literate with good system navigation skills • Good Data input skills • Good Problem solving
Preferred candidate profile – Only Freshers are eligible( No Be/ B.TECH) no experience candidates would be considered. - Candidates needs to be ok with all 5 days work from office and 24/7( Including Night shift) and rotational off and work from office
- 2019 to 2023 pass out graduates candidates are only eligible as its apprenticeship program
- Candidates should have excellent communication skill in English, very strong interposal skill and good thought process.
- Note- Its a Voice Process. People who all are interested only for Backoffice or non voice please excuse .
- Job location- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B
Perks and benefits – Free Both side Pick and drop facility up to 40 km ., Salary to start with 15000 as stipend.
Interview rounds- 1> Communication test 2> Ops round 3> HR Round.
Walk in date- 3rd October , 2023, Timing- 10.30 am to 11.30 am ( Note after 11.30 am gate would be closed)
Place- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B , West Bengal Kolkata, Candidates should carry their updated resume and Govt id proof.
Preferred candidate profile
Perks and benefits Perks and benefits – Free Both side Pick and drop facility up to 40 km ., Salary to start with 15000 as stipend.
This notification is for the Recruitment Drive of Trainee Customer Service-Voice Process from BT. You can apply through the given link for the profile of the Trainee Customer Service-Voice Process.
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How to apply BT Vacancy for the role of Trainee Customer Service-Voice Process?
BT Mega Walk-in Drive 2023: Click Here