BT Hiring Campus Trainee: BT Careers & Job Opportunity for the position of Campus Trainee at the Gurugram location.
Here, Job Seekers will get the details about the recruitment of BT Off Campus Drive 2021 such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for BT Campus Trainee Job Opening at Gurugram location.
Overview of BT Careers 2021 hiring Campus Trainee:
Job Profile: Campus Trainee
Job Location: Gurugram
Salary: Competitive
Closing date : May 18, 2021, 4:29:00 AM
Job Description of BT Hiring Campus Trainee:
- To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
- To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
- Share best practice within the team and across the Digital Care Community
- Adhere to relevant shift patterns and break schedules
- Take responsibility for personal development and drive own performance
Skills :
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
- Be flexible to work in rotational shifts
- Good questioning and listening skills
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognise the customers’ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
- Good MS Office (Excel, Word, Outlook) skills
This notification is for the recruitment of Campus Trainee from BT. You can apply through the given link for the profile of the Campus Trainee.
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How to apply BT Off Campus hiring for the role of Campus Trainee?
Apply Link/Registration Link of BT Full Time Job at Gurugram location & for More Details: Click Here