Barclays is hiring for the role of Quality Analyst in Noida location. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below (For More Job update: Jobsmela).
Job Summary of Barclays:
Company Name: Barclays
Location: Noida
Job Role: Quality Analyst
- The Quality Analyst will be responsible for completing quality checks on the calls/cases completed by the frontline advisors
- This Quality Analyst will contribute to the development of QA capability by constructively challenging its on-going effectiveness and identifying opportunities for continuous improvement.
What will you be doing?
- Benchmark the quality of contact centre calls and provide high quality and actionable feedback to management and colleagues.
- Provide recommendations and insight to ensure a first class quality customer experience is delivered.
- Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
- Recognise and promote role-model call quality results
What We’re Looking For
- Excellent Communications Skills
- Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.)
- Flexibility in hours of work and ability to work changing shifts patterns
Skills That Will Help You In The Role
- Prior work experience in Customer Service and/or Voice-based organization preferred. Excellent track record during past work experience
- Prior experience with Fraud Detection or Fraud Investigations
- Advance Microsoft office skills e.g. MS Excel, MS PowerPoint.
How to Apply Barclays for the role of Quality Analyst?
Apply Link of Barclays & For More Details: Click Here
For More Job Update:
This notification is for the recruitment of Quality Analyst from Barclays. You can apply through the given link for the profile of the Quality Analyst.