American Express Job Opening for Operations Support: It is great opportunity for applicants looking for American Express Operations Support Jobs.
Interested candidates can apply for the recruitment drive of American Express and register through the given link. The detailed eligibility criteria and the application process of American Express are given below.
Here, you will get the information about the recruitment of American Express Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for American Express Off Campus drive Operations Support Job opening at the Gurgaon location.
Job Summary of American Express Jobs & Careers Hiring for Operations Support:
Company Name: American Express
Qualification: Graduate with 0-3 years of relevant experience preferably in service industry
Job Profile: Operations Support
Job Location of American Express: Gurgaon
American Express Operations Support Recruitment Drive-Details:
Function Description
- Interface with Analysts, Team leaders, and other members of management .
- Manage, update and report real-time activities in the department . Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders. Record and Maintain a count of productive FTEs .
- Capacity Management for sub-processes . Work with Short Term Forecasting and Capacity team for IDPs and Staffing. Leave Cap Formulation; provide advisory support on release of FTEs from the process.
Purpose of the Role
- Communicate systems, voice response and Telecommunication issues to the department.
- Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives.
- Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. . Manage Outbound Contacts on Dialer, with minimal abort rate.
- Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process. In-bound call pattern analysis, trending and staff alignment.
Responsibilities
- Maintain strong relationships with the Team Leaders and SDL ‘s to improve overall understanding and awareness of daily/weekly business impacts . Feedback, Huddle timings, training schedules and other Off-The-Phone activities. Shift Rotations . Transport Roster Shift 24X7. Shifts : 24 *7.
- Graduate with 0-3 years of relevant experience preferably in service industry.
- High result orientation.
- Proven ability to drive high productivity & sustained performance.
- Strong team player with a high level of integrity.
- Result oriented and decision making skills.
- Ability to demonstrate flexibility and resilience in the face of changing business requirement.
- Strong Analytical skills (Mathematics and Statistics background preferred).
- Good working interpersonal and negotiation skills and the ability to communicate at all levels.
How to apply American Express Off Campus Recruitment Drive for the role of Operations Support?
Apply Link/Registration Link of American Express Job & Careers at the Gurgaon location & for More Details: Click Here
This notification is for the recruitment of Operations Support from American Express. You can apply through the given link for the profile of the Operations Support.
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