Amazon Recruitment Drive for the role of Virtual Customer Service Associate-Work from Home for 12th/Any Degree graduates at Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Amazon Recruitment Drive:
| Job Profile | Virtual Customer Service Associate – Work from Home (Chat Process) |
| Education Qualification | 12th/Any Degree |
| Experience Required | 0 – 4 years |
| Salary or CTC | Rs. 1.69-2.04 LPA |
| Job Location | Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow |
Detailed Eligibility:
- Candidate should have minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) and
- Candidate must be a resident in Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow or willing to relocate to any of the mentioned locations
Preferred Criteria:
- Candidate should be a self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Candidate should ensure uninterrupted internet connectivity during a working shift to ensure maximum productivity
- Candidate should ensure a ‘Work-like’ environment with no disturbance during the work hours.
Customer Focus:
- He/She should have excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Capability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Capability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Capability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- He/She should have effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Should have ability to approach problems logically and rationally
- Action-oriented and self-disciplined
- Must be organized and detail-oriented
- Capability to quickly and effectively prioritize work time in various departments to meet a business need
- Capability to maintain composure in highly escalated situations
Desired skills:
- Action-oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Capability to communicate clearly with both internal and external customers
- He/She should have good comprehension skills – ability to clearly understand and address customer issues appropriately
- He/She should have good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Capability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
Note: Kindly write to ds-amazon-cs@amazon.com for interview related assistance
How to Apply for Amazon Recruitment 2020 for Virtual Customer Service Associate-Work?
Apply Link of Amazon: Click Here
The notification is for the recruitment of Virtual Customer Service Associate-Work. Here, You will get complete information about the application form. You will get the complete details application procedure, important dates, qualification, pay Scale, and Important Links