Adobe Careers Recruitment for Technical Support Consultant: It is great opportunity for applicants, who are looking for Adobe Technical Support Consultant in Noida location.
Interested applicants can apply for the recruitment drive of Adobe Technical Support Consultant and register through the given below link. The detailed eligibility criteria and the application process of Adobe Technical Support Consultant details are given below.
Here, you will get the information about the recruitment of Adobe Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Adobe Technical Support Consultant opening in Noida location.
Job Summary of Adobe Jobs & Careers Hiring for Technical Support Consultant:
Name of Company: Adobe
Location: Noida
Profile: Technical Support Consultant
CSS Corp Entry Level Fresher 2022,2021 Batch Hiring: Number of Openings: 100+
Adobe Technical Support Consultant Recruitment Drive-Details:
Technical Support Consultant – Adobe Acrobat
Requirements:
-Excellent communication (Spoken & Written). Typing speed of 50 WPM or above.
-Good Customer Service Skills-High patience and pacifying skill to handle difficult customers.
-Excellent Customer Service Skills + ability to deal handle and resolve escalated customer issues
-Experience in troubleshooting software on Windows and /or Mac operating systems
-Experience working in a team environment, managing a diverse workload
Skills:
-Must be a Graduate (full time)
-Cultural awareness – conversational English-Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
-Proficiency in troubleshooting & using diagnostic tools & utilities Ex: MsConfig, Task manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection
-General cultural awareness, particularly for agents who are supporting customers in a region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
-Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
-Ability to derive business intelligence from customer dashboards and product utilisation metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients’ use of Adobe’s solutions.
-General knowledge of Adobe DME products
-Advanced knowledge of at least Adobe Acrobat is a plus.
Key Responsibilities:
-Deliver first time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel.
– Flexible to work in different time zones
-The Job will include handling Technical support issues for Digital Imaging Adobe Products (Adobe Acrobat)
-Provide a professional & competent standard of online support for Global customers.
-Accurately document all customer interactions in a case tracking database, when applicable.
-Content to be logged in full written English-Communicate and articulate clearly with the customer (in both verbal and written communication).
-Follow-up on interactions in timely fashion.
-Demonstrate ownership and willingness to resolve issues in a timely manner.
-Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
-Understanding of escalation handling procedures
-Understand the issue’s business impact
-Obtain general understanding of OS and application operations related to product usage
-Report top call generators, severe issues, new emerging trends, feature requests and common how- to questions
-Should forward any issues/escalations to next level of support for further resolution
-Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
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How to apply Adobe Recruitment Drive for the role of Technical Support Consultant?
Apply Link/Registration Link of Adobe Job & Careers & for More Details: Click Here