Accenture Service Desk Management Recruitment Drive: It is great opportunity for applicants, who are looking for Accenture Service Desk Management in Bangalore location.
Interested applicants can apply for the recruitment drive of Accenture Service Desk Management and register through the given below link. The detailed eligibility criteria and the application process of Accenture Entry Level Service Desk Management details are given below.
Here, you will get the information about the recruitment of Accenture Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Accenture Entry Level Service Desk Management opening in Bangalore location.
Job Summary of Accenture Jobs & Careers Hiring for Service Desk Management:
Name of Company: Accenture
Location: Bangalore
Profile: Service Desk Management
Accenture Freshers Hiring for IT Help Desktop-Associate: Click Here
Accenture Service Desk Management Recruitment Drive-Details:
- Project Role :Application Tech Support Practitioner
- Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Bengaluru
- Must Have Skills : Service Desk Management
- Good To Have Skills : Service Desk Voice Support
- Job Requirements :
- Key Responsibilities : CONTRACT CONVERSION DEMAND a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets
- Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to two years of experience d: Minimum one year of experience in Service Desk domain supporting global customers
- Professional Attributes: a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24×7 Support, mostly night shifts and rotation is ONLY as per project requirement c: 95 hrs shift, 5 days working per week with two weekly offs based on roster
- Educational Qualification: a: Bachelors degree
- Additional Information: Flexibility to work on weekends and Indian holidays
This notification is for the recruitment of Service Desk Management from Accenture. You can apply through the given link for the profile of the Service Desk Management.
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How to apply Accenture Service Desk Management Recruitment Drive for the role of Service Desk Management?
Apply Link/Registration Link of Accenture Job & Careers & for More Details: Click Here