Accenture Off Campus Recruitment Drive 2023: Accenture Careers & Job Opportunity for the position of Customer Service New Associate-Query Management at the Gurugram location.
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Job Description of Accenture Recruitment Drive 2023
Qualification: Graduation Mandatory
Job Profile: Customer Service New Associate-Query Management
Experience Required: 0-1 Years
Job Location: Gurugram
Accenture Customer Service New Associate-Query Management Hiring 2023:
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
• Adaptable and flexible
Roles and Responsibilities
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts
This notification is for the recruitment of Customer Service New Associate-Query Management from Accenture. You can apply through the given link for the profile of the Customer Service New Associate-Query Management.
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How to apply Accenture Off Campus Recruitment Drive for the role of Customer Service New Associate-Query Management?
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