Accenture is hiring for the role of Query Management-Service Desk Non-Voice Support for B.Com candidates. Candidate should have 0-1 year of experience. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Accenture:
Company Name: Accenture
Qualification: BCom
Job Skills: Customer Service (Non-Technical)
Designation: Career Level-13 Associate
Job Location: Chennai
Experience Level: 0-1 Year
Employment Type: Full-Time
Job Function: Project Management, Information Technology
Job Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries. Handling calls/ chats/ emails and fulfilling the customer’s requirements. Build sustainable relationships and trust with customer through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.
Roles And Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.
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